Review on Guidecraft by Roshan Schram

My most recent encounter with Guidecraft's online store left me feeling quite let down, which is saying a lot coming from someone who has been a Guidecraft customer for years. When the set of children's furniture that I had ordered for my daughter's bedroom finally arrived, I was astounded to see that everything had been damaged while being shipped. It was obvious that the box had been beaten up, and one of the chairs had a significant scratch on it. I immediately contacted Guidecraft's customer support team in an attempt to get assistance, but what ensued was a frustrating and pointless back-and-forth exchange of information. To begin, I had a hard time getting through to anyone on the phone, and when I eventually did, the agent who I spoke to was unhelpful and condescending. She informed me that I would need to take up the matter with the shipping company, and that Guidecraft would not be able to offer a refund or exchange until the damage claim was resolved. She also said that Guidecraft would not be able to offer a refund or exchange until the damage claim was settled. This reaction took me completely by surprise, especially considering that I had paid extra for shipping and handling fees. I had the impression that I was being penalized for something that was not my fault, and that Guidecraft was more concerned with protecting their bottom line than they were with delivering good customer service. I am sorry to hear that you had this experience. I was kept on hold for an unfair period of time when I asked to talk to a manager, and when I finally did get through, I was faced with the same dismissive attitude and lack of concern as before. When I sought to speak to a manager, I was put on hold for an unreasonable amount of time. In the end, all I was left with was a faulty product, a sour taste in my mouth, and the realization that I would never return to Guidecraft for any of my shopping needs. I would recommend going elsewhere if you are interested in purchasing high-quality furniture for children as well as receiving satisfactory customer service.