I really liked this case and was very sad when part of it broke off after I dropped it. For me it took about 4 months. I was going to give this case 3 stars but when my Otterbox + Symmetry arrived in the mail I realized how much better the ZIZO is in every way: looks, feel, functionality and protection. Yes, I know that ZIZO jumped, but before that I dropped it several times without damaging the case. The Otterbox looks like it's made out of thinner plastic with no grip and feels very cheap compared to the ZIZO. I spent over $50 on an Otterbox and it looks like a .99 cent case. If I had to do it all over again, I would DEFINITELY reorder the ZEZO case for my Samsung Galaxy S20 Ultra. I'm not sure if ZIZO has a 1 year guarantee or not but unfortunately my return period has expired.
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