The ease of use and overall quality is great! I would like to see some more new features added for a better user experience and experience. As it stands, I have not yet found any shortcomings with this system! This does what we need in terms of a CRM. We are able to communicate quickly and effectively with our clients which has resulted in many satisfied customers. The best part is its ease of use and user friendly interface. I like that it has all the features required for an ERP system with excellent support. I don't have any dislikes about the software. We are using this software to manage our inventory, purchasing, sales, financials, etc.