I have had relatively little hail damage on an old '99 F150 and thought it would be the perfect car to learn from. I watched a few videos of the process, read the instructions and was immediately hooked. After 5 or 6 tries I'll say it improved the dent but certainly didn't remove it. When I decided that this particular dent was too big despite using the smallest shim I switched to a smaller one but with basically the same result. Frustrated, I removed it and returned the next day after watching more videos and reading the instructions. once again. Same results again. I don't want to blame the hardware for something I can't do, but everyone seems to love it on video. One observation I've made is that when I see someone removing hot glue from the surface of a car, the glue looks almost cured. Mine never got hard. Maybe a better or different glue stick will do. It didn't work for me, but I can't tell if it's due to a manufacturing defect or poor design, so I'll split the difference and give it a 3.
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