Review on Helpware by Chris Barreto

It's easy to use (and understand) with all of its features integrated into one platform - from ticketing through chat and email/phone bridge management. The ability to have multiple agents assigned per client is great! There are not many downsides as it does what we need very well. I wish that our tickets could be closed automatically after they've been resolved, but this isn't something you can change. We're using helpwate to manage our call center needs via an IVR system and chat interface. This allows us to easily create new queues or reassign existing ones without having to manually assign each agent.