The customer support is top notch! They respond to emails within minutes which makes them one of my favorite hosts when it comes time for renewal/upgrade decisions since I know they'll be looking out after me like crazy until things go as expected :) And their web site layout has been greatly improved over previous years - not that this was bad before but now everything just flows so much better overall than in past versions (and easier too).
Their "Cloud Sites" feature allows us easy migration between different environments without losing any data or configuration changes made during our production phase -- very handy indeed. Plus there's always an option available if something goes horribly wrong such we've had issues migrating from cloud sites back down because AWS wasn't able to handle all features properly at once. Highly recommended!! Nothing really worth mentioning here unless maybe how great some other aspects may seem compared against others hosting providers who don’t offer these particular offerings :-D.