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Monaco, Monaco
1 Level
435 Review
0 Karma

Review on Comfort Zone 16-Inch Oscillating Pedestal House Fan with 3-Speed Options, ๐ŸŒ€ 90-Degree Oscillating Head, Adjustable Height and Tilt, Powerful Air Flow in Black by Angela Johnson

Revainrating 3 out of 5

Terrible customer service.

DO NOT BUY unless you are willing to deal with a defective product. By the way, I didn't have a remote control. The adjustment buttons were located entirely in their port, as if there were no back support. I contacted the seller, told them about my problem and asked for a refund. They said they wanted to see the item to decide what to do so I sent pictures. still haven't refunded my money. I tell them I don't have to do more, I sent them what they wanted, it's buggy and doesn't work. I get another message asking if I want to send the product in so they can determine if it's broken or if they can send me a new one. At this point, I don't even want her fan! They also said they would not refund shipping. So today I decided to check, maybe it's just me. NO. I opened it up to see if the holder for the back of the buttons had been lost in transit and it already fell out broken. It was not attached to the part that I opened up with a screwdriver for my own inspection. It should screw in just behind the knobs on the inside. I added enough of his wire where it exits behind the buttons to serve as support. I shouldn't have as many problems returning DEFECTIVE and missing items. Don't buy if you don't want to be scammed. You can get your money back or not. I would put zero but they don't give me.

Pros
  • Few competitors
Cons
  • Unreliable