It was easy enough that my entire organization got trained in it within two weeks! The training material provided by fitBOT helped us understand how this tool works so well with other tools such as JIRA or Slack which we use daily at work but did not know about before using them together through FITBOOTS!! I think they are trying hard since last year when i used their demo version there were some issues related to customizing fields/fields available etc., But now everything seems fine though still no update yet regarding new features added recently (like integration between slack & jira). If anyone has doubts please try out its free trial period first otherwise go ahead only after paying premium plan charges because all those benefits will be included then too.. Customization options while creating an account / adding users needs more improvement -.- This should have been done earlier instead making people.