I love this rose water! Because it is a 100% natural product, the quality depends on each batch. I bought 3 bottles; the first was extraordinarily wonderful. 2nd and 3rd bottle. not much, so I contacted the company. I have been assured that they are addressing this issue to ensure consistent quality, particularly during storage and transportation which can affect the condition of the products before they reach customers. The company's support service is very good and friendly. You understood my disappointment. Special thanks to Cathy, my contact person, for her attention and care. She took responsibility and did everything right. I received a new bottle of rose water, same high quality as the first one which I loved so much. Nova Lucia is a great company and they make the best products. I already have many of their oils and will be buying more. For your health!
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