The best thing about this software was its ability to connect with our customers in real time without any delay or lag! It also has an excellent customer service team which helped me when I had issues using it for my business needs as well!! Nothing really but if you are looking out there maybe try another platform like Zendesk because they have more features than useresponse does not offer all those extra ones so make sure before going ahead.
We were able solve most problems we faced within minutes by just chatting online through live chat feature provided us from their support desk while solving tickets at same moment too. !