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UseResponse Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Collaboration and Productivity, Idea Management

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Description of UseResponse

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Use response is pretty good and affordable alternative of other tools available

The best thing about this software was its ability to connect with our customers in real time without any delay or lag! It also has an excellent customer service team which helped me when I had issues using it for my business needs as well!! Nothing really but if you are looking out there maybe try another platform like Zendesk because they have more features than useresponse does not offer all those extra ones so make sure before going ahead. We were able solve most problems we faced within…

Pros
  • Live Chat Feature
  • Easy navigation
  • Good Customer Support Team.
  • Ability To Track All Ticket History In One Dashboard And Can Send Email Notifications Whenever New Messages Are Added Or Updated/Resolved With Troubleshooting Reasons For Solution As Well.etc.Great Product That Helps You Get Better Results Than Other Platforms Like Zendesks & Help Scout
Cons
  • Zero

Revainrating 5 out of 5

Perfect solution when dealing with clients

I like how easy it was to set up my account for ticket support with useresponse! It makes customer service very personal by being able to talk directly through their app or website insteadof an email address which can be hard sometimes if you are not techy at all!! The best thing about this product in general would have something do nothing but make me smile (this may sound odd). So far everything has been great so i dont really know what else there could possibly even need improvement upon…

Pros
  • Also having access via mobile is helpful too especially during business hours where wifi connections seem rare
Cons
  • Not the best