The ability for multiple users in different locations across our organization, all working together with one set of tools. It’s not perfect but we are making great progress! They have continued to evolve their product as more organizations like ours adopt it within the larger space between group community. We use this tool at every level of my team (from individual contributors through managing director). There is no better way to get work done than using an online platform that allows collaboration via chat/video calls or just simple emailing back-and forth!