I didn't have any problems with the order or the process itself. That was excellent. The tray part of the tool is great, but the lid, which is supposed to hold all the dead skin/dust, doesn't hold it. Because it even fills up a little as you keep archiving it comes out. Overall it's a great idea and for the most part it works, but I wouldn't agree with what the ad says about how to get your feet where you want them without making a mess because it's still a caused a mess. However, the file is one of the best I've ever used.
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