The team of creatives are brilliant; they understand what we're trying to achieve for our clients' business needs - so well that I've had multiple conversations with them where their advice has saved us hours or even days worth work! They can also be flexible when working within tight timelines/deadlines as required by my client's timeframes (which is essential). Our account management could do more in terms keeping track & managing deadlines across all projects etc but it does seem like this will improve over coming months which was great news last week at least!! We have achieved some significant growth since taking out new media accounts earlier than planned due to strong performance against targets set before going live.