Review on 🐾 The Original Expandable Pet Carrier by Pet Peppy® - Airline Approved Design for Cats, Dogs, Kittens, Puppies - Extra Spacious Soft Sided Carrier for Travel! (Black) by Jenna Fonoti

TL;DR. This product broke in the first hour of use on a 9 lb pup and sent our pup onto concrete. corporate email; No Answer. Question for you: Why are you giving your money to this company? If you're still hesitating, save yourself the headache and read on below. A week-old puppy falls to the ground, snout first. The bag had a decent zip so luckily it avoided serious injury but honestly that's unacceptable. He was visibly shaken by the experience and we fear it may have traumatized him due to future media reuse. To make matters worse, this was the second time we've used the product; and we didn't fully use the bag for more than an hour. We took him to the vet the day before and we can confirm he weighs only nine pounds. According to the attached document, your product is advertised to weigh up to 14 pounds. Simply put, your product did not perform as advertised, failed to meet our expectations and severely undermined my perception of your brand. The fact that this also puts our dog at risk of injury as a result is a big problem. This is unacceptable and it is simply dangerous to sell bags that do not support the stated weight. Avoid. Avoid. Avoid. Avoid.