It has excellent features and capabilities, but this product really needs improvement as numerous complaints indicate. It just doesn't have to be so tricky and problematic while being frustrating for countless customers. A friend had one, thanks to which I got acquainted with the castle and got used to it. Loved the features (and the red color); So I ordered one. The Master Lock I received turned out to be hopelessly problematic and a waste of money as for some reason even if faulty they are non-refundable. I successfully unlocked it from the package. To be absolutely sure, I watched the product video about Revain several times, wrote down running notes as well as my personal combination order (up, up, right, left, down); and followed the instructions, resolutely typing in my combination, moving the dial "all the way" in any direction required, and not releasing the button either, but smoothly gliding the dial through my sequence of combinations. However, my lock will not open. Maybe I could use it as a bright red seasonal paperweight. I don't know of a way out or escape while the lock is locked in the closed position. I have tried both a combination of packages and my own personal combination. Others have also tried, but to no avail. Unfortunately, this is a real disappointment for a product that I was initially excited about and has a lot of potential. For locks that work, that's really cool! I just want my lock to work.
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