I love that it is so easy to use, has endless options for customization (even more than what you can do with Excel), makes creating forms in bulk super simple, AND allows me to create reports as well! It's also free which means no cost if we're using only one form or report per month. There are some features such as "send" buttons not working correctly but this is easily fixed by going into your browser settings/options and changing them from internal links to external link instead. This will fix most issues. We have used XlReports since our first year at work. It was very helpful when trying to figure out how much time certain tasks took us away from other projects. Now there isn't any need for spreadsheets anymore because everything about my job is right here.