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Papua New Guinea, Port Moresby
1 Level
682 Review
39 Karma

Review on TICONN by Scott Snyder

Revainrating 1 out of 5

A Disappointing Experience with TICONN Regarding My Home Renovation Requirements Review:

TICONN is an online retailer that claims to be your one-stop shop for all of your hardware and home improvement requirements. Recently, I had an unsatisfactory experience with the company, and I'd want to share my thoughts. I am the type of person that takes a lot of pride in the do-it-yourself projects that I undertake, so I was delighted to see the inventory of items that they had available. Some of the brands that were available included DEWALT, Makita, and Milwaukee. But I was unpleasantly surprised to find that the event did not live up to my anticipations. To begin, despite what they say about the breadth of their inventory, it does not contain as many items as advertised. Their collection of hand tools and power equipment is restricted, and their selection of cabinet handles and door knobs is unimpressive, despite the fact that they do carry some well-known brand names in their inventory. In addition, despite their assertions to the contrary, their prices are not as low as those of their competitors. When compared to prices offered by other online retailers, I noticed that many of their products were priced too high, which made it difficult for me to rationalize the expense. And despite the fact that their website is simple to navigate, the quality of their customer care was somewhat lacking. I had a problem with the product that I had gotten, and it took several tries before I could obtain a response from their customer support team, which caused some delays in the project that I was working on. In general, my time spent with TICONN did not live up to my expectations. In spite of the fact that they might stock some high-quality items, the fact that they have a restricted variety, charge excessive prices for those items, and provide customer support that is below standard makes them a less-than-ideal choice for anyone searching for trustworthy and cost-effective hardware and home improvement products.

Pros
  • Website that is easy to use.
Cons
  • The response time of customer assistance is not always quick.