The support team is very helpful, responsive and knowledgeable. They are quick to respond to any questions I have. I like that they offer different types of plans for my needs. I don't dislike anything about OSULab. I would say that their pricing can be a little confusing at first. It's not clear how long it will take to receive a refund if you cancel your service. OSULab has been great so far, but I am concerned that it could possibly drop in quality or go out of business. We were looking for a cloud server provider that was reliable, affordable and easy to use. OSULab fit all three requirements perfectly.