The simplicity in adding new features is great! It's easy for non technical people like myself who are not developers or IT professionals but just want an app that works well with their salesforce environment can use this product without needing any training at all from support staff - it really does work very simply once you get used too its powerfullness!! I have no complaints about anything so far other than maybe there could be more options available when creating custom buttons etc as sometimes things need tweaking before they look exactly how we'd wish them outselves (but thats only minor). Sales force integration has been improved since moving over last year which was nice having multiple teams working together rather then separate apps/platforms being utilised across different departments within one organisation.