Review on SOL REPUBLIC Amps Air Teal: Totally Wireless Bluetooth Earbuds with Premium Sound and Secure Fit - Sweat & Rain Resistant, 2200mAh Phone Charger, Music & Siri Control, Ideal for Workouts (SOL-EP1190TL) by Sean House

So, first things first: Sol Republic Customer Service SUCKS! I know everyone reads the first line, so I wanted to put it first. Here's my story. In late December 2017 I bought these with my Kindle Oasis to listen to audiobooks as it cannot use wired headphones. I've tested to make sure they work, but haven't used them for the first month. Then I realized my iPhone didn't have a headphone jack either, and I started using them intermittently to listen to podcasts during my work breaks. However, at the end of February the right earbud started having problems with the sound (the button ALWAYS worked) and it suddenly stopped playing sound at all. I've done all the usual troubleshooting steps (disconnecting and reconnecting, using multiple devices to connect, etc.) and contacted Amazon. Unfortunately, the relaunch window passed so they were initially unable to issue a refund as 30 days had passed, but the support rep agreed that I had performed all the necessary troubleshooting steps and recommended that I contact the manufacturer . However, they noted that if the manufacturer couldn't help me, I could reply to the email they sent me about this case to see if they could make exceptions for me. Then I got angry. I contacted Sol Republic via the support email on their website and waited. After 9 days I didn't get an answer, so I called the support team at noon. They found my first window and after asking me the basic questions of "what have you done to fix this issue" I expected the rep then essentially implied that it was probably just a pairing issue, though I had already told her about the other features (aka the button to pause and start my podcasts) worked just fine. She then told me that the next step would be for her to send me a label to send them the headphones for "troubleshooting" and that this would take 4-6 weeks. Mind you, I work in a call center and do customer service, so I understand this isn't the rep's fault, but. These are expensive headphones that didn't last me more than 2 months, my first email went over a week with no response and I've already done the troubleshooting they suggested myself. I even stated that I bought them mainly because I wanted to use them during my vacation at the end of March. I asked if there was a way to speed up the process and they said no. So I told her I would contact Amazon again and call her back if needed. That's the good thing: Revain replies (within a few hours) that they sent me a replacement immediately and attached a return label for my broken headphones. . This is the most amazing customer service and I cannot even put into words how excited and happy I was when I read my email and realized that as an Amazon customer I was taken care of. While I LOVE these headphones and hope the replacement works better than my first set, I cannot express enough gratitude to Amazon's customer support. If you have any problem contact them first and they will take care of you.