The 'updated' Cisco phone wasn't even factory reset. The red light bar indicates newly saved voice messages and they still had the old settings from the previous location. A few scuffs on the front, the power cord or network cable was not included, and the handset cable was not a Cisco replacement. I had extra power adapters and cables so I didn't care, but spending the extra $10 on a new phone - the power cord and cable alone will cost you the difference.
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