The support team is incredible - nothing but helpful advice from our account manager to our CEO. They are incredibly responsive with any issues we have brought forth in our platform or their own network. I can't think of anything that's bad about it at this point as they've delivered so far above what was originally expected. Take your time to find the right fit for you. We were using another software provider who just didn't have enough options available to us when we first began working together, and OCC was able to customize an entire solution from scratch very specifically around how we operate (and wanted). If it wasn't for them making every single thing easy to use, then there would not be a business out here trying new things all day long! Our accounts grew by nearly 1000% over one year alone through the power of automation. It has reduced.