I like that it's easy to use-it was very intuitive once you got used to how things work.
It has some great features but at times can be confusing with all of its options/settings especially if they are not familiar with using WYSIWYS tools. Also, sometimes getting an error message will stop everything from working properly until the issue gets fixed later on down in the day or even week. The benefits include having one place where we store our content across multiple sites so it makes it easier now than before when there were separate files.