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Review on 🎧 Versatile Call Center Headset: 2.5mm & 3.5mm Connectors for Deskphone, Cell Phone, PC, Laptop - Microphone with Noise Canceling for Panasonic, AT&T, Vtech, Polycom by Sarah Codina

Revainrating 5 out of 5

Excellent headset, rating changed after excellent service from supplier

Highly recommended. As you can see, I liked everything about this headset (see below) except that some customers (I work in a call center) couldn't hear me well. The supplier contacted me and asked about the phone and phone models. They sent me 2 new plugs to test. I've used it for over 75 hours and one of the new connectors solved the problem. The supervisors also listened and said that everything was crystal clear. The only ones with hearing problems were people who admitted they had hearing problems. I can't say enough about a company that worked to solve a problem instead of just promoting their product. It's clear they wanted to solve the problem and make the customer happy, and they definitely did. Original review: I like soft ear pads. I can hear well but customers have complained that they can't hear me well and there is no way to adjust the mouthpiece to get it closer to their mouth. It's unfortunate because it's a good headset overall, but it's a deal breaker if they can't hear you.

Pros
  • Fits me perfectly
Cons
  • No instructions