I like that they are flexible, easy-to work with (relatively speaking), responsive & transparent in their communication process/flow! They also have great customer service so far from what we've experienced thus FAR as our project manager is very hands off of us during this stage which makes it more efficient for all parties involved. Their development team has been able to create some really powerful modules such as custom taxonomies and tagging functionality that allows you do many things beyond just creating an eCommerce store but helps sell other products too if applicable. There's nothing about them that specifically stands out yet - everything seems fairly straightforward at first glance until one gets into how each module works or looks when finished up / built upon further down the line. We're not doing anything specific right now since there aren't any major projects coming through owl school currently either. So no problems here except maybe.