I have two main complaints about the quality of this shoe. The fabric in the toe and forefoot is prone to staining with normal use and not easy to clean at all. For casual shoes, I expect it to be more stain resistant. The small loop/tag at the top of the heel was already worn and torn on mine. I have not worn these shoes at all and am very disappointed that they already look worn and torn. I expected more from Sketchers. I am contacting customer support to see how they can fix this issue. Maybe I'll update this if you help me. To be honest I don't even think I need a replacement when they offer it. A refund or credit would be nice, but I'm not hopeful. On the plus side, they are quite comfortable and easy to put on. That's why I prefer Sketchers in the first place. I'm just disappointed with the poor durability of this pair.
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