There is a lot to like about this backpack. It is well made, looks good and goes with many things. (I use this for my daily commute, not for travel.) The laptop insert fits perfectly, eliminating the need for a sleeve. The inner pockets are well thought out. Like some others, I had issues with zippers that required extra persuasion to close, which is becoming more evident. Also, I had to tweak the zipper a bit as the sharp ends were sticking out. The shoulder straps don't adjust as small as I would like and the backpack hangs pretty low. I'm a little below average, but not petite. Due to the sliding material the backpack is made of, even the strap adjustments I can make don't hold up very well.
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