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Afghanistan, Kabul
1 Level
738 Review
65 Karma

Review on EVBEA by Anthony Woolley

Revainrating 3 out of 5

A Disappointing Experience with the Jewelry Collection Offered by EVBEA

Because I browse for jewelry online quite frequently, I made the decision to give EVBEA a shot. Unfortunately, my experience with both their products and their support was not even close to being satisfying. To begin, the condition of the jewelry that was sent to me was below average. The stones in the earrings that I bought did not have a secure setting, and after only a week of wearing them, one of the stones dropped out. The necklace I purchased appeared to be of poor quality and had a low price tag. I have purchased items of a comparable nature from other online stores at a fraction of the price and obtained products of a significantly higher quality. Second, EVBEA's customer support was not professional and did not provide any assistance when asked. They were slow to respond when I contacted them to request a refund or exchange, and they showed no interest in resolving the problem I had brought to their attention. They initially requested that I submit photos of the damaged products, which I did, but after I did so, they stopped responding to any of my emails. My interactions with EVBEA were, on the whole, very frustrating, and as a result, I do not feel comfortable recommending their products to anyone. They do not appear to care about the quality of their products or the support they provide for customers, and there are many other online stores that offer superior goods and more responsive support for customers.

Pros
  • Products of a superior quality
Cons
  • Variation in size