I have worked with this vendor for many years now in their field support department. They are very knowledgeable about all of our products that they service (including other vendors). We can count on them to be available when we need help or assistance from another area outside of our own organization. It is not always easy to find someone who knows what you're talking about at your local computer store. This has helped us solve problems quickly without having to wait weeks before getting an answer back from anyone else!