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726 Review
30 Karma

Review on Embrace.io by Jessie Zdunich

Revainrating 4 out of 5

Amazing tool for bug and customer satisfaction tracking

It's easy to use, it has all of my integrations I need (Facebook Messenger/Webhooks).

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We're able solve problems with our customers very quickly as we have access to their data in real time - no waiting days or weeks between issues reported by users! Also great that they are constantly improving this product so you don't feel like your using "beta" software when reporting an issue from one day ago!! Nothing really at this point but would love if there was some way to see what percentage each app is used within empoyees daily usage patterns etc.. This could be helpful in figuring out how much traffic certain features get vs others which helps us prioritize development efforts accordingly.-.

Pros
  • The ability for me to track customer complaints through SMS messaging via Facebook messenger integration
  • Ease of setupEasy sharing across multiple platformsIntegration into Salesforce CRM system
Cons
  • Limited support resources available during regular business hours