I like how easy they make things for you, but also understand your business needs very well so don't be afraid if something is not working out exactly as planned! They are great at getting us up-to speed quickly with their system which really helps our workflow tremendously because we have less time spent doing manual processes or having someone else do them instead (which can get costly!).
The fact there's always an answer available even after hours/weekends makes everything feel more secure too - no worries about what could happen during off times etc., just pick up right back from where left last night :) It would definitely improve my experience by being able to access support whenever needed without any delays thanks primarily due to technology issues - this has been resolved now though thankfully!!