I like how easy it was getting my content from our social media channels into one place, then being able read comments made by people who were liking or sharing these posts etc! The layout of this system could be improved upon as there are some things which aren't very user friendly at all (ease in posting photos).
Try before you buy - we used them with great success but did not end up making any changes once they became available after launch- so don’t assume everything will work well out off bat without trying first!! We use share root primarily because most other platforms require us post something ourselves rather than just get someone else's opinion / feedback via UGC & have control over what gets posted when/where instead of relying solely on algorithms and feeds provided elsewhere online.