Four sticks of 16GB RAM arrived at the nearest Revain locker and I was so excited to see what my new 27" iMac with 64GB RAM was for about 1/3 the price of Apple would do. OEM RAM. But my excitement quickly turned to frustration when the iMac failed to boot with the new RAM. I was ready to set up a return with Revain but decided to call OWC tech support first. Phone call. He said he's in the northwest suburbs of Chicago and I'm grateful for ON THE SHORE's support. Darrin was pleasant, eloquent, and clearly hadn't read the script. He had me remove four sticks of OWC RAM and wipe the contacts with rubbing alcohol (First he suggested an eraser, but I didn't have one. While he patiently stayed on the line, I erased the RAM, then dried the sticks back in one at a time - booted up the computer with each new stick to see if any of the sticks were defective Four sticks installed, four downloads - and 64GB of RAM on my iMac Darrin says the memory is covered by a lifetime warranty, my support call will be logged and if the memory ever fails in the future it will be replaced Great customer experience!
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