I recently needed help from Lettia's customer support because one of the products I bought was having a problem. I was, however, greeted by incompetent and indifferent staff members who didn't appear to care about my worries. It took a while for me to get an answer, and when I did, it wasn't what I was looking for. Since I have had better experiences with Lettia's rivals that sell comparable products, I am cautious to make another purchase from them. Although Lettia focuses specifically on the outdoors and adventure, their customer service might use some improvement. In general, I wouldn't suggest Lettia to anyone who values receiving quality customer service. Although their products could be of high quality, a significant negative is the absence of customer assistance. I would advise searching elsewhere if you're seeking for a business that genuinely cares about its consumers.