As a frequent internet shopper, I have encountered a variety of e-commerce businesses. Unfortunately, I have recently had a bad experience working with KYEKIO. Despite the company's focus on tools, home improvement, lighting, and outdoor lighting, I wasn't pleased with their offerings in these areas or with the way I was treated as a customer in general. Product Quality: The KYEKIO products provided seemed to be of low caliber and subpar. Due to flaws and discrepancies, I had to return the lighting and ceiling fans I bought because they didn't meet my standards. In addition, the outdoor lighting I purchased was a total waste of money and did not function properly. Customer service: I didn't have a particularly positive encounter with the customer service. I attempted to get in touch with their customer service department to address my concerns, but I only received unhelpful and unprofessional answers. The representatives didn't seem to have the information or abilities to help me in a way that was satisfactory. Delivery: The procedure of shipping and delivery was also disappointing. My goods arrived much later than anticipated, and when they did, they needed to be returned because they were damaged. Competitive Differentiation: KYEKIO falls short when compared to other web retailers that focus on lighting, home improvement, and tools. They fall short of their rivals in terms of product quality, customer support, and shipping and delivery. Furthermore, given the caliber of the goods they sell, their costing is not reasonable. In conclusion, I had a very poor encounter with KYEKIO. To anyone searching for high-quality tools, home improvement, lighting, and outdoor lighting products, I would not suggest this online store.