The ability for me as an admin is that I can set it all up myself without having any tech knowledge at all! It's also super easy to use once you get used to how everything works. There are some features we would like but haven't found yet such as being able to send out emails or texts directly from our app (like Whatsapp). We've been using this software since last year now so there have only really be minor changes made over time which has helped us keep things running smoothly. Our customers love knowing their order status via text messages right away instead of waiting days sometimes before receiving updates through email. And if something goes wrong then we receive immediate feedback about what went wrong straightaway too - no more guessing games here! This helps increase customer satisfaction drastically while maintaining high levels of productivity throughout my team. Plus it saves money.