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Bulgaria, Sofia
1 Level
763 Review
56 Karma

Review on SimbaLux by Sean Baller

Revainrating 3 out of 5

SimbaLux: A Disappointing Experience Overall as an Online Store

My experience shopping at online stores has been positive overall, so I was eager to give SimbaLux a shot for my business requirements. My experience was not at all favorable, to say the least. The entire encounter was a huge disappointment from the very beginning to the very end. To begin, the website had an awkward design and was challenging to traverse. Because the product descriptions were ambiguous and the options and submenus were so complicated, it was difficult for me to understand what I was actually purchasing. The second problem was that the products were of low quality. The fact that many of the items I received were of poor quality and readily broke left me with the impression that I had been taken advantage of and frustrated. Last but not least, the support for customers was terrible. When I attempted to reach out for assistance, I was met with representatives who were unresponsive and appeared to be unconcerned about my issues. It was abundantly obvious that SimbaLux does not place a high value on their customers, and I had the impression that I was being treated as a number rather than a person. In general, I am unable to encourage SimbaLux to anyone looking to purchase high-quality office products and supplies. The incomprehensibility of their website, the low quality of their products, and the abysmal performance of their customer service representatives were all significant letdowns. Look elsewhere to satisfy your requirements for the workplace, and save yourself the trouble.

Pros
  • Worth your money
Cons
  • Rumpled