The ability for us as an attorney to be in contact with other attorneys who are geographically distant (out-of state) was great! It helped tremendously when I needed legal assistance for another case.
At times it didn't work so well if you had multiple people working on the same project or something similar at the same time. If there is not anything specific about this software that is good then maybe we wouldn't recommend using it, but since it does have some benefits such as being able to communicate internationally between different states/countries it would certainly be worth trying out. This program has allowed me to send all types of documents electronically, which saves gas money and allows my colleagues and family members whom live far away from me access them easily without having to travel back home to get them.