Buying mail order furniture, you just have to expect that they are not the furniture your parents or grand-parents had. They are going to be light for shipping, and not as stable to make it easier to put together.This is a great couch for a household without kids. I don't give this couch one week in a house full of rambunctious kids. You ever remember jumping on to the couch for fun? Full face plant in the pillows? Maybe jump on to your sister or brother? That will break the back of this couch very easily, but it's not the fault of this couch.Whether you get the ottoman with or without the tray, it has a storage area in it. You just decide if you want it to have the shocks to hold it open, or whether it's a lid with a tray on one side, and cushions on the other.Also, the "Chais lounge" side is really just a smaller, independant ottoman with storage space in it. So you get a regular and jumbo size ottomans with this couch.The tray is nice, though it came with some indentations from shipping, but don't think you can use it as a dinner table. The tray has fabric all around it, and its way too easy to spill or drop food on the cushion.The smell is still lingering weeks later. They say stick it in the sun for a day, but that's assuming you have sun, and a place to put your full couch outside for the day, and the desire to move it in and out. That's not very realistic. But this is not the fault of the manufacturer. It's just the reality of mail order furniture.It's pretty firm but comfortable. I spend a lot of time on it, and put the large cushion in the middle where I sit, otherwise the two small cushions can be a little uncomfortable. I can see the fabric will stretch and the cushions will become misshapen on the edges. Without the velcro I have to constantly adjust it. With the velcro they stay, but the cushion is becoming misshapen after a month of use.
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