I love that it syncs with my Gmail account, so all of my emails are right there in one place. It's also easy to navigate through all my messages at once. Sometimes I feel like it takes a while to load up, but maybe that's just me. I haven't found any other drawbacks yet. The price point was great as well; we didn't have to spend a fortune to get our business set up. We were able to use this product during our test phase without spending too much money. We're now using it full time, and it has been very helpful in keeping track of our incoming and outgoing emails.