I am happy that my business benefited from this software because it helped me keep track of all my contacts in one place which was very useful for me especially when I had to respond to some urgent requests at once. The only thing I didn't like about this program in particular but there are other programs out there as well would be the slow loading time sometimes. Even though they claim it's cloud based so it should load faster but no matter how fast it loads it takes longer than what you'd expect to do multiple things such as contact management. You can use it if you're looking to manage your database or even organize different projects. It made my life easier by allowing me to store information of each client in one place rather having them scattered around. It also allowed better tracking of important calls and clients.