I like how easy it was to set up! The system has saved me time by allowing us to have all our rewards points available at once instead of having to manually enter them each week (which we used to do). It's also nice that there are many different categories to choose from when creating reward options. There really isn't anything bad about this product other than perhaps if they would offer more types/categories within their products but overall its been great so far! If anyone needs any assistance let me know :) Easy setup process because everything can be done online through an app or website which makes things very convenient.