I ordered this and it had a broken zipper. I contacted the seller, sent a photo, they replaced it very quickly. No stress. Very happy with the product itself. Protects my mineral water from the sun. holds around the seat very well. I have used ice packs in it, not real ice. It's not huge or super fancy, but it does the job I need it to. The only downside was that it smelled really bad when I first opened it, I'm very sensitive to smells. Smells give me migraines very quickly. So I left it in a less used spot in my house/garage for about a week to die. After turning off the gas for a week I no longer notice the strong smell and now with it in my car warming up in the sun there is still no strong smell. So once again I am very happy with this product and the seller I bought it from.
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