We bought this device to train new hires over the phone. This allows a new employee to listen in on the line while an experienced employee can answer the call. It's as close to live training as you can get to help the new hire and keep them from worrying on the phone from day one. With this splitter we were able to hear crystal clear sound and we had no connection problems at all. It's literally plug and play with this splitter. Instructions weren't even required. We just connected it to the phone and plugged in the headphones.
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