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United States of America, Jackson
1 Level
755 Review
30 Karma

Review on Wespornow by Damon Fields

Revainrating 3 out of 5

Let down by Wespornow's Support Staff

I was eager to give Wespornow a try as a dedicated outdoor gear shopper. My interactions with the company were disappointing. I was dissatisfied that the hiking bag I ordered was flawed upon arrival. Unfortunately, my attempts to get a replacement from customer service were met with excessive wait periods and useless agents. It took weeks to hear back, and then it was a huge pain to return and replace the broken item. Wespornow stands apart from the crowd thanks to their subpar customer service. Their product catalog is excellent, but the hassle of communicating with their customer service is not. I'll be shopping elsewhere in the future because I've experienced better service and selection from other outdoor merchants. In general, I think anyone contemplating a purchase from Wespornow should give it some serious thought. They stand out from their rivals not because of the quality of their items but because of the poor quality of the service they provide.

Pros
  • Dedicated staff for providing service to customers
Cons
  • Time is often wasted on returns and exchanges.