The customer service from Pandarix has been great. They are always willing to help out when we have questions or need assistance. It's not easy to find an organization that will give you such high level of support! I cannot think of anything specific at this time but if they ever do change their product offerings it would be nice to know about it ahead of time so I can make other decisions. We use pandarix as a ticketing system. This allows us to keep track of tickets in one place rather than emailing them back and forth.