I love that I can easily access my files from any computer or mobile device! It's easy to make changes in real time. There are some things that need improvement such as having more options for making notes while working with clients vs typing them out later when they're not available anymore. If it were up to me we would add all of our notes in this one system instead of using 3 separate systems (office program, tablet, mobile). We use clinic-ware for billing/insurance claims, appointments, client file maintenance, and general office tasks.