This is one of those companies that I'm willing to call, "trust me". It's like they know everything there possibly can be about my business situation or challenges (even something as simple-sounding - but nevertheless important) because we have had multiple conversations throughout their tenure! They really work hard with what you need from them; sometimes it takes time for us all get aligned towards reaching our goals together so don't give up if this happens at first attempt :) Highly recommended!! We were not able build an integrated marketing plan which gave out some clear information regarding market analysis & customer satisfaction/dissatisfaction etc., The team was committed enough though worked through till end! The best thing about this company is that they were able to understand our business needs and implement them into a strategy. They also helped us with the financial side of things, as we had not done any strategic planning before. I would definitely recommend using Anova for their expertise with ITIL v3. If you are looking to build a successful infrastructure, then having someone like Anova present will be a big help.