It's pretty easy, even with non-tech people like myself can use it without problems (or at least I haven't). The UI could be better but that might change if they improve their product in general or maybe make more money than me so you never know :) If your looking into this software just try using free trials as there are plenty of trial options out here where ever google sends us next ;) We've been able solve some issues we had before by being proactive instead waiting until things broke down because users were not doing what was expected from them which would have otherwise brought our support costs up high :D.